CEO Allyson Warrington takes you through what the new Support at Home program means for you, your care, and your independence. Each video is around 30 seconds, easy to watch, and explains a key part of the program.
What is Support at Home?
Support at Home is a new aged care program starting in November 2025. It helps older Australians access the support they need to stay safe, healthy, and independent at home. Existing services will continue uninterrupted as the program begins.
Additional information:
Why the delay? What's happening now?
The rollout of Support at Home has been delayed until November 2025 to ensure the system is ready for everyone. In the meantime, the government is consulting with providers, and CBS is preparing so you continue to receive the support you need.
Additional information:
What's changing for existing clients?
This video explains that current Home Care Package recipients will be “grandfathered” into the new Support at Home program. Clients can expect their care to continue without interruption, with no need to reapply, and CBS will support them through any changes when the program starts in November 2025.
Additional Information:
A new Aged Care Act: What you need to know
This video introduces the new Aged Care Act, designed to strengthen rights, transparency, and personalised care for older Australians. It highlights the changes following the Royal Commission and explains how the Act supports safer, more respectful care.
Additional information:
Strengthened Aged Care Quality Standards
Video 5 explains the strengthened Aged Care Quality Standards, outlining how they aim to protect safety, dignity, and independence. It also shows how providers like CBS are updating their services to meet these standards, ensuring care remains high quality and trustworthy. The video guides viewers to official guidance and encourages contacting their CBS care coordinator for personalised advice.
Additional information:
Making the most of your funding
This video explains how funding works under the new Support at Home program. It covers budget transparency, flexibility, and how you can have more choice in planning your care. Viewers are encouraged to ask questions and seek support to make the most of their funding. For personalised guidance, speak with your CBS coordinator, and see the official pricing FAQs for more information.
Additional information:
Supported Decision Making
This video explains supported decision making, showing how it helps clients and their families stay involved in care planning. It highlights the role of CBS in providing guidance, exploring options, and ensuring your voice is heard. For more information, see the Support at Home booklet or speak with your CBS coordinator.
Additional information:
Understanding your Service Agreement
This video explains what a service agreement is, including the care it covers, your rights and responsibilities, and how it reflects your individual needs. It also offers tips on reviewing or updating the agreement to ensure it continues to meet your goals. For guidance, speak with your CBS coordinator or access official service agreement resources.
Additional information:
Planning ahead: What you can do now
This video offers practical tips for planning ahead before Support at Home begins in November. It encourages talking with family, reviewing your current care, and staying informed by asking questions. For personalised guidance, speak with your CBS coordinator and access the official planning resources.
Additional information:
Your voice matters: Staying involved
This video explains how clients and carers can provide feedback to CBS and stay engaged in their care journey. It highlights that CBS listens and adapts to meet individual needs, helping you stay in control of your care. For guidance, speak with your CBS coordinator or see the Support at Home booklet.
Additional information: