At Community Based Support we are committed to providing the very best service to everyone. Whether the service is delivered in your home or in the community, we want to make sure that you are getting the service you need in a way that works best for you. In order for us to achieve our goal of delivering exceptional service to you, we need you to work with us to let us know how we are getting it right, as well as when we get it wrong.
Client Advisory Forums
If you would like to join our Client Advisory Forums, please do fill out the form below. Our forums occur in all types of formats – sometimes they will be a meeting and other times we may seek your feedback by telephone or email. Our aim is to make it as simple as possible to include your voice in our decision-making process.
There are different types of feedback. They are all valuable.
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Compliment
When you have received exceptional service or we have added value to you or someone you know, we’d love to hear about it. We appreciate compliments very much.
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Recognition of good service
If you want to recognise a specific person by name who has provided excellent service to you, let us know and tell us why.
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Concern
Sometimes you pick up on a potential red flag with our services that we could improve on. Please let us know. We value all the feedback we receive.
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Complaint
Informal complaint: If you are unhappy about anything relating to our services, and you need us to improve on this, please let us know using the attached card or via any other method listed.
Formal complaint: We take formal complaints very seriously. To file a formal complaint, please contact our office directly. A manager will assist you with the formal complaints process.
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Suggestion
We also value ideas and suggestions, so if you have identified a potential opportunity, we would love to hear from you. It could be anything that could help improve our services to you or your loved ones.
How to provide feedback
Simply fill out the form below and hit submit to send through to us for review.