Overcoming Barriers: Neville’s story

Angela Frank can breathe a sigh of relief following a recent breakthrough in her father Neville’s care. Neville grapples with a medical condition that causes headaches, confusion, and memory loss, leading him to become more withdrawn and resistant to accepting support services.

“Dad was adamant about refusing mobility aids, rejecting support workers, and generally displaying stubbornness,” Angela shared. Working together to find the best way to provide care is a fundamental aspect of delivering quality person-centred care. The team at CBS worked closely with Angela to learn as much as possible about Neville and come up with some solutions tailored to him.

Wendy Horsey, a seasoned member of the aged care team, was placed on Neville’s team. Having recently completed a dementia support learning program, Wendy was able to apply her newfound skills.

During discussions with her coordinator, who highlighted Neville’s interest in military history, Wendy focused on this link that could grab his interest. Wendy also works at a local op-shop where she was able to pick up some relevant books to share with Neville. This simple gesture yielded immediate results, granting her access to his room for a conversation. Encouraging individuals to share their hobbies and passions fosters a sense of comfort and comes straight out of the learning program.

“I have a knack for communicating well with the older people. Over the years, I’ve encountered a few clients who posed a challenge to connect with, but I’ve always managed to engage them and encourage their participation,” Wendy explained.

Neville indeed became more active and started visiting his granddaughter while she worked at a nearby café. “Wendy’s efforts got him moving; she’s been incredible,” Angela praised.

It was during one of these outings that Neville unexpectedly encountered an old friend he hadn’t seen in 50 years. They chatted for such a time, Wendy needed to extend her shift so Neville could reminisce with his friend. “If Dad hadn’t been encouraged to step out of his room, they wouldn’t have had this chance to meet, it was wonderful,” Angela reflected.

The staff at Neville’s retirement village have noticed the change too, stating that “he seems a lot brighter within himself” since Wendy began visiting him. Witnessing Neville emerge from his shell has been heartening for everyone involved, with the benefits becoming increasingly evident.

Effective communication and collaboration with clients and their families to achieve best outcomes lie at the core of CBS’s work within the community. Giving support workers training in best practices for supporting people remains essential to maintaining this standard of support and empowering clients to lead their chosen lives.

Neville has a Home Care Package with Community Based Support and utilises the Social Support aspect to stay active and connected with friends and the community.