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Making connections: Emma’s story

Nov 07, 2022

Emma Scott has been with Community Based Support for only 18 months and has already taken multiple opportunities to develop her career. Starting as an aged care coordinator, she worked closely with support workers and clients to ensure consistency of service. When an opening become available in another team that would challenge and develop Emma’s skillset, she leapt on it. Shortly after, another opportunity presented itself with a chance for management experience.

Emma’s manager was going on maternity leave and the role would need to be covered for a few months. “I thought I’d take a risk and apply and it paid off.” says Emma. She is now the manager of the Aged Care programs team, where she continues to grow her leadership skills.

Before joining CBS, Emma had been working in the sector for six years and was keen for a change of scenery with a great work environment. “My friends working at CBS were always telling me how much they enjoyed working here, so when I saw a position become available I decided I was ready for a change.” says Emma.

Emma has listened to professional advice and wisdom shared with her in her career. “Definitely the best advice is to take any learning opportunity that is offered to you and to keep abreast of current research and reports in the sector.” says Emma.

When asked if there’s any character traits that are key to succeeding in a career in aged care, Emma says “You need to be able to connect with people where they are at and have a truly client focused approach” Emma loves the connections that she has made this way, saying “I love meeting CBS clients! I find it so satisfying going into a client’s home and seeing the difference that supports are making in their life.”

She also enjoys the genuine connections made with her colleagues. “I spend so much time with them at work and I am really lucky to have such positive people around me. I’d say that working at CBS I have made life-long friendships.” says Emma.

Clearly not one to shy away from a challenge, Emma sees all obstacles as opportunities for growth and keenly lives the CBS values saying, “My biggest challenge is also one of the things I love, it’s the constant change and improvement. Some days I see the challenges ahead and get a little overwhelmed, but then I think of how far we have come and I feel a lot better about where we are situated.”

Emma is confident in the future of community support in Tasmania saying “I think the Aged Care industry is heading in the right direction, there is so much time and effort going into further development of the funding and the way services are delivered. There’s some big changes coming which I believe will be more beneficial for care recipients.”

If you are interested in a career with CBS that provides genuine opportunities for growth in a positive and supportive environment, visit our careers page to find out more and explore our latest vacancies.

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