ICT Systems Support Officer

Community Based Support (CBS) is a not for profit, Tasmanian organisation that supports people who are frail, aged or have a disability to live the life they choose while living in their home for as long as possible. We dedicate our time to ensuring our client’s quality of life is enhanced by providing the best quality support services to people to maximise their independence. The support we provide is tailored to individual needs and focuses on finding solutions that best suit the person, just like we do with our own families.

We are seeking an ICT Systems Support Officer to join our team with a primary focus on the provision of helpdesk and ICT system support services to all staff across the state.

Reporting to the Executive Manager – Corporate Services, you will be the first point of contact for ICT support requests from staff, providing support with both general IT requirements and application specific support across a range of business systems.  In addition, the ICT Systems Support Officer will need to engage with third-party service providers as required.

The successful candidate will have excellent communication skills and the ability to present technical information to both technical and non-technical users alike.  A demonstrated experience of taking ownership of resolving IT related issues, a true customer service focus, and a logical approach to problem solving are essential. A relevant qualification in an IT related discipline or equivalent industry experience will be highly regarded.

We are keen to speak with candidates who can demonstrate highly developed customer service skills, great initiative, excellent communication skills and a high attention to detail.  The successful candidate will present professionally and will have a positive and enthusiastic approach.  If high level infrastructure technical support and maintenance is your forte then this is not the job for you, but if you get job satisfaction from helping people with their systems, enjoy juggling priorities and helping solving others’ problems, then please apply by contacting Ashlea Wilson on (03) 6208 6600 or email hr@cbsaust.org.au to request a copy of the position description.

Applications which include a copy of your resume, and a statement addressing the Selection Criteria should be emailed to hr@cbsaust.org.auApplications close 5pm Monday 14th September. 

Applications which do not address the selection criteria will not be considered.