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A woman with glasses poses for photo outside a building with a sign saying Community Based Support

Doing Mum proud

May 23, 2022

Susan Reid joined the rostering team in March this year having previously worked out in the field as a support worker. She’s always had a people focussed approach throughout her career and credits her mother with instilling a sense of achievement from helping others.

“I grew up watching my Mum work in the aged care sector, and often as a child I would go with her to the facility she worked at, and volunteer in the social activities at her workplace. It was good to be exposed to the industry at such a young age. I always loved how she would be proud of what she has accomplished working in the aged care sector”.

She decided to follow in her mum’s footsteps and moved into the aged care sector, working in a care home before joining CBS as a support worker. Not one to shy away from a challenge, Susan applied for the rostering role saying “Change is as good as a holiday. I needed a change and I wanted a new challenge. I love my clients, however I felt I needed an opportunity to further my knowledge and skillset, as well as see what working from a different perspective within CBS is like”.

Career development

Susan had gained important admin and computing experience in customer service roles before becoming a support worker. She believes these skills helped her stand out as the successful candidate for the rostering position. She’s really enjoyed getting to put faces to the names of people she’d mostly spoken to on the phone. “Meeting everyone, learning their roles, how that fits in with a client’s care and seeing how they interact with clients, has been pretty awesome” says Susan.

Susan’s very grateful for the knowledge and experience she’s gained at CBS, both as a support worker and now that she’s moved into an office-based role. “Even when in the field, I found that CBS was really flexible with learning and really encouraged people to further their skillset and education. In the office, I have a whole new perspective on how it works behind the scenes. It’s certainly not what you think it is while you’re in the field”.

When asked what tips she’d have for other support workers looking to move into an office position, Susan again shows the benefits of being encouraged to try new things saying “Don’t doubt yourself. You literally will never know until you try. It will either be yes or no, so there is no point stewing on it, to only regret it later, so go for it”.


To learn more about the range of roles and opportunities that become available at Community Based Support, visit our careers page


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