Community Based Support Connect September 2019

CBS Connect – September 2019


From the CEO
Aged Care Worker Appreciation Day
Aged Care Quality Standards
Living Naturally with Jodi
Craig’s Recipes
Major home modifications
Dementia awareness with Dr. Jane Tolman
Christmas is coming



From the CEO

Community Based Support Connect September 2019

Well, we are over half-way through the year and things aren’t slowing down for us here at CBS. We noted on the 2nd July that there were eight new Government changes and initiatives through Aged Care and Disability Services and we are working with you to implement these as smoothly as possible.

We are very pleased that Dr. Jane Tolman has agreed to continue doing her monthly Dementia education sessions. These sessions receive very positive feedback and are interactive to meet the needs of people attending. Aimed at carers of people with Dementia, Support Workers or just people that are interested, the sessions are designed for you to come once or every time. They are also free.

Community Based Support has begun its new strategic plan that will set our direction for the next three years. During the formulation of this plan, random calls were made to carers and clients to gain their input. We also looked at what complaints and compliments we had received and considered the changes in Government policy and demographics. Although we will give you more details shortly, the plan has four main domains: our participants/clients, our staff, our business support and our future business. All will be important focusses and ensure CBS is sustainable and providing the best services possible.

The Royal Commission continues to examine ways for care to improve what it offers older people. This is proving to be a useful inquiry. We would agree that there are many aspects of the national aged care system that are not up to scratch and need a planned way forward to improve or not be part of our industry. The interim report is due in October this year and it is likely the Commission will hold hearings in Tasmania in November. It is also important to acknowledge the amazing work that staff do, sometimes in difficult situations, to ensure that people remain living at home for as long as possible. CBS thanked all its staff on the 7th August during Aged Care Employee Appreciation Day.

The implementation of our new client management computer system (AlayaCare) is going well and will go live on the 27th January 2020. We have configured the software and will be undertaking training and testing between now and Christmas. The new system will improve rostering and coordination, while providing support staff with better information around client’s needs and wants. We are planning the implementation so that hopefully, you won’t see any negative impacts or changes to your support or Support Workers.

Finally, it is likely that this will be my last Connect as I have given the Board notice on my contract. CBS is strong, has a bright future and great team of people. The Board has commenced a recruitment process and I will be in the CEO seat until the new person arrives and settles in. I have really enjoyed working with everyone and wish you the best in the future.

Aged Care Worker Appreciation Day

Community Based Support Aged Care Appreciation DayDay after day, week after week, year after year, our Aged Care Workers give their time to support others to live independently at home.  Our workers are at the heart of our organisation and on Wednesday 7th August 2019, we got to take part in a day that officially recognises the work they do.  Aged Care Worker Appreciation Day.

It was one of the most wonderful days of 2019 so far.

With the help of our clients, we arranged for our CEO, Murray, to pop in and surprise some of our staff in our clients homes.  The looks on their faces were priceless!  We also popped in to the Kingborough Social Hub as well as the Huon Valley office, simply to say ‘Thank you’.

We also put together a video of our clients and some of our office staff who wanted to say thank you to our staff for the work they do and the difference they make in the lives of so many.  The video is available on our Facebook page, our website and our YouTube channel. You should do yourself a favour and check it out, its heart-warming, to say the least.

Our people are caring, versatile, empathetic and simply compelled to make a positive difference in the world.   And for that, we will be forever grateful!

Aged Care Quality Standards

On 1 July 2019, the Quality Standards came into effect. They apply to all Australian Government subsidised aged care services. The Quality Standards clearly define what good aged care care should look like.

The Quality Standards make it easier to check that people receive good care. Good care is not about ‘ticking boxes’. It’s about them caring for you and your individual needs.

Each Quality Standard says what you, the consumer, can expect. Your aged care provider has to meet an “Outcome”. They must also demonstrate how they are meeting that outcome.

There are eight standards, and each one is about an aspect of care that contributes to your safety, health and well being. The graphic  shows you which part of your care these standards relate to, or you can see the list below:

  • Consumer dignity and choice
  • Ongoing assessment and planning with consumers
  • Personal care and clinical care
  • Services and supports for daily living
  • Organisation’s service environment
  • Feedback and complaints
  • Human resources
  • Organisational governance

Most people know what good care feels like

The staff are friendly and respectful, and they respond to your particular needs. You are well cared for by people who know their jobs. You have people to talk to about the things that matter to you. The organisation providing the care is well-run.

What you can expect in aged care

It doesn’t matter whether you are getting care at home or you are living in a residential service. It doesn’t matter who you are, where you live, your life experience, identity, beliefs or culture. Every person receiving care has a right to be treated with dignity and respect, and to have their personal and clinical needs attended to.

If you believe your care isn’t up to the standard that you expect, let someone know. Raising concerns isn’t ‘being difficult’, it is a normal and important part of service delivery.

What you can do if you have a concern

You and your family should feel comfortable that you can raise questions and issues with CBS if you feel your care isn’t up to standard.

If you are not sure about raising an issue, advocates are available who can help you work out what your rights are and what your options may be. You can speak to an advocate by calling 1800 700 600 or visiting the Older Persons Advocacy Network (OPAN) website.

A poster outlining the Aged Care Quality Standards is included for you in the middle of this newsletter.

CBS Aged Care Quality Standards

Natural living with Jodi

Bring on the spring time glory, I say!

Now we are experiencing the tantalising teasing of the warmer weather and longer days to come, let’s have a look at what we could be popping into the warming soil to feed our bodies with fresh produce in the coming months.

What to plant in the garden now:

*This is just a guide that is suitable for Tasmanian and cool-climate conditions, please make allowance for temperature differences, especially areas that are frost-prone or frost-free, be flexible and see what works for you.

If you only have a small space or rent your home then using large pots and or any kind of recycled containers you can find works a treat.

Here are a few places you could find a recycled container/pot to grown your next food crop in:

  • Recovery Shop – Glenorchy
  • Second Chance re-use shop – Mornington
  • Resource Work Cooperative – South Hobart
  • Southbridge Waste Transfer Station and Recycling Center – Huonville
  • Kingborough Waste Services – Margate (Baretta)


PLANT: Potatoes, Jerusalem artichokes, globe artichokes, chives, rhubarb divisions and seedlings of cabbage, cauliflower, celery, broccoli, lettuce, silverbeet, spring long-keeping and salad onion and leeks.

SOW DIRECT: Carrot, beetroot, parsnip, silverbeet, cabbage, cauliflower, broccoli, lettuce, onion, kohlrabi, summer spinach, leeks, swede, turnip, peas, Asian brassicas, Japanese turnip, peas.

*Sow in seed trays under glass in containers and plant out in 4-6 weeks: basil, capsicum, eggplant, leeks, Luffa, mint, thyme, watermelon, tomato.


PLANT: Potatoes, globe artichoke and chive divisions. Also seedlings of cabbage, cauliflower, celery, broccoli, and towards the end of the month seedlings of tomato, zucchini, pumpkin, squash, bush and climbing beans and sweetcorn.

SOW DIRECT: Carrot, beetroot, parsnip, silverbeet, cabbage, cauliflower, broccoli, lettuce, spring and salad onion, late peas, pumpkin, squash and sweetcorn.

*Sow in seed trays under glass in containers and plant out in 4-6 weeks: cucumber, eggplant, capsicum, celery, chili peppers, leeks, lettuce, mint, rockmelon, squash, tomato, watermelon, and zucchini.


PLANT: Potatoes, globe artichokes and seedlings of Brussels sprouts, tomato, capsicum, kale, eggplant, zucchini, cucumber, sweetcorn, cabbage, cauliflower, celery, broccoli, silverbeet, lettuce, leek, Asian brassicas and roots.

SOW: Asparagus, bush and climbing beans, beetroot, broccoli, Brussels sprouts, cabbage, Asian brassicas, capsicum, carrot, cauliflower, celery, eggplant, kale, kohlrabi, leek, lettuce, salad onion, parsnip, late peas (cold districts only), pumpkin, winter squash, radish, rhubarb, summer spinach, swede, sweetcorn, tomato, turnip and zucchini.

Don’t forget the sunflowers!

CBS Sunflower


Get your hands into the soil and grow fresh produce at home!!

Bee forage flowers

It’s becoming more and more evident that it is important to plant for bees, by providing enticing food sources in our environment we can ensure pollination for our food crops.

The best thing to do is plant flowers that can provide the bees with nectar and pollen, their natural food.

By choosing plants which have good flowers for the bees to eat from, you can provide an abundant and reliable food source for these important little friends.


Bees are fascinating creatures. Did you know that to communicate a good source of food to the other bees, the ‘scout’ bee will do what’s called a ‘waggle dance’ for the whole hive. This dance informs the others where a good food (flower) source is its exact location. They use the sun as a reference point to guide themselves there – incredible.

The bees are fascinating little creatures that are not only cute they are an important part of life.


You can watch this 55 second video of the ‘waggle dance’ in action with this link:

Here are some herbs that you could grow to eat and let flower to attract our friends the bees into your garden.

  • Oregano – Marjoram
  • Sage
  • Thyme
  • Borage
  • Parsley
  • Coriander
  • Dill
  • Lemon Balm
  • Chives
  • Calendula
  • Echinacea
  • Rosemary

Below are some pictures of herb spirals to get your creative juices flowing, maybe you could make one yourself this spring.

Spiral garden


Information sourced from:

Craig’s Recipes

In the last edition of Connect, we asked you to share with us your favourite recipe. We were inundated! We had recipes ranging from cakes to soups to casseroles, and we are so grateful! Thank you!

We found it very difficult to choose one to share with you, so we decided to send you the first recipe that was sent to us. The recipe is for Tuna Cream and comes from Sally. She describes this recipe as ‘The Meal in the Cupboard’ and was a favourite among the many Japanese students who have stayed with her. We hope you enjoy it!

Tuna Cream

• 1 x can tomato soup
• 1 x can light carnation milk (not the sweet stuff)
• 1 x can tuna chunks in spring water (drained)
• 1 x onion (diced)
• 2 x Dessert spoons Keens Curry Powder
• 2 x Dessert spoons cornflour
• 2 x teaspoons sugar (optional)
• Brown rice

• Saute onion in a little oil until clear
• Add curry powder and cook for approximately 1 minute
• Mix milk into the cornflour then add all at once into onion and curry mix
• Add tomato soup and sugar (if desired)
• Stir constantly and bring to the boil slowly
• Add tuna, flake through with a fork
• Bring back to simmer. Turn heat off.
• Prepare brown rice as per instructions on the packaging.
• Serve tuna mixture on a bed of brown rice.

Be sure to send your favourite recipes in, we could be sharing yours in the next edition of Connect.

CBS recipe

Major Home Modifications  

Did you know that CBS can help with Major Home Modifications?

For people living with a disability, moving in and around the home can be a challenge, to say the very least.  There are stairs to navigate, slippery surfaces, and tricky entrances and exits… and that’s all before you get through the front door!  Once inside, there can be skinny hallways, inaccessible toilets, benches that are too high or too low, and bathrooms that are a nightmare to navigate, not to mention how unsafe they are to use!

Further to this, the expertise and money required to make the major modifications necessary to turn a hindrance into a comfortable home, can be daunting.

Major Home modificationsThis is where CBS can assist.  Our Major Home Modifications program is designed to assist people living with a disability to make modifications to their homes that ensure they are safe and accessible to live in both now as well as into the future.  We assist with the cost of the work done and can recommend a builder who knows the impact the changes they make can have on your lifestyle; all with the help of our expert in Major Home Modifications, Paul Fitzpatrick (he’s also got a great sense of humor and an even greater sense of what it means to enable a person be independent at home).

So, with all that being said, if you are 64 years of age or under (or 50 years and under for Indigenous Australians), are living with a disability in Tasmania, please call Paul and have a chat with him about how CBS can assist you to live safely and independently at home.

Dementia Awarenes with Dr. Jane Tollman

For many years, Dr Jane Tolman has partnered with CBS to deliver Dementia Awareness Information Sessions at our office in Moonah.  The sessions are free and incredibly informative.  Jane has a unique way of taking her audience on a journey that provides remarkable insight and informal education to those who are interested in Dementia, its 3 main phases and how to support a person with the disease.

We have 3 more sessions available for you to attend in 2019.  They are:

Monday 30th September 2019

Monday 28th October 2019

Monday 25th November 2019

Each session goes for approximately 2 hours and can be attended once or more, it’s entirely up to you.

If you would like more information, or to RSVP to a session, please contact Taylah at the Hobart Office.

Please note that these sessions are currently offered at our Moonah office only.

Community Based Support Aged Care

Christmas is Coming

Can you believe it???? Christmas is only a few short months away.  Oh my goodness!  Where did the year go?

You may be wondering if we will be here for you over the Christmas and New Year period, and the simple answer is, YES!

Our offices in Hobart, Launceston and Huonville, will be closed from Wednesday 25th December 2019 and will reopen on Thursday 2nd January 2020.  During this time, we will have a small team of administration and coordination staff who will be available by telephone.  All you need to do is call our number 1300 227 827, and they will be there to speak to you and help you with your queries.

CBS ChristmasOur Support Workers will continue to provide you with all your normal services during this time.  The only restrictions will be on the public holidays: Christmas Day (Wednesday 25th December), Boxing Day (Thursday 26th December) and New Years Day (Wednesday 1st January 2020).  Over these days the only services that will be provided are the essentials.  That includes Personal Care.  If you do not require services during this time, please contact your coordinator and let them know.

And, if you have any questions or are unsure of what this may mean for you, please speak to your coordinator who will be happy to clear it all up for you.

(Don’t worry, were not going to wish you a Merry Christmas just yet.)