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CBS Connect – Winter 2020

This edition, I’d really like to talk to you about things other than the coronavirus. I know this has been much of the focus in our communications both in writing and on social media over many months. I’m not apologising for that. As our clients to which we have an enormous responsibility to ensure your safety, the serious impacts of the virus cannot be understated. And we must continue to act with caution, practise safe hygiene, socially distance and ask important questions when coming to you for services and care. My message remains…. Please do not become complacent, stay safe and wash your hands.

So, the other news. Your team at CBS is fully trained in the use of a new client management system, Alayacare. This system, implemented on 1 July, is the result of over 12 months work and has very real benefits creating a more efficient way of communicating between our office and support workers and the provision of information to help our support workers best take care of you and your needs.

I know many of you are keen to return to the CBS hubs to enjoy activities and socialise. CBS is making plans to re-open its hubs in coming months, whilst also ensuring we remain COVID safe and follow necessary protocols. We will keep you updated as we progress. Our Hubs team are excited at introducing some new initiatives for you.

Throughout this edition, you have some introductions to our CBS teams. In early August we welcomed a new executive team member, Rosemary Beardsley. Rosemary has taken up the position of Executive Manager, Risk Compliance and Quality. With our focus on quality care and safety, as well as organisational risk management, Rosemary will develop and implement appropriate frameworks to ensure we can demonstrate and embed our attention to you – our clients. As always, please contact the team at CBS should you require any assistance from us, even if it is just a chat.

Until next time.


New Sign Language Interpreting Service

Sign language is for everyone

From June 2020, older Australians who are deaf, deafblind, or hard of hearing who are seeking to access or are receiving Australian Government funded aged care services can get free sign language interpreting services.

Face-to-face sign language interpreting and Video Remote Interpreting services are available to support clients to engage with:

  • Aged Care System Navigators
  • My Aged Care
  • Regional Assessment Services
  • Aged Care Assessment Teams
  • Home Care Packages providers
  • Commonwealth Home Support Programme providers
  • Residential aged care service providers
  • Other organisations involved in the provision of Australian Government-funded aged care services

Sign language services are available in Auslan, Aboriginal and Torres Strait Islander languages, American Sign Language, International Sign Language, and Signed English for deaf consumers
or consumers who are hard of hearing, and tactile signing and hand over hand for deafblind consumers.

For more information visit the Australian Government Department of Health website or contact your coordinator at Community Based Support who is happy to help you anytime.

Equipment Donations – A thing of the past

For many years CBS has been very fortunate to have been in receipt of all sorts of equipment from current and former clients and friends.

Equipment has included wheelchairs, bath seats, wheelie walkers, shower chairs, commodes, walking frames, mobility scooters… and the list goes on.

These items were usually either in perfect working order or in need of some very minor repairs. Our handymen working in our workshop (Grant, Matt and Cliff) would give them a little bit of TLC and they would be ready for our coordinators to donate on to another CBS client.

We have been doing this for years and it has been a great way for many of our clients to receive the equipment they need without the expense of a brand new purchase.

Now, just like many things in life, this has changed.

Unfortunately, due to strict government regulations, organisations like Community Based Support are no longer accepting donations in the form of equipment.

There are a number of reasons for this including risks associated with repairs and potential future damage occurring to obsolete equipment, ongoing expenses, and the inability for organisations to guarantee the quality and/or safety of the equipment.

Above all else, Community Based Support values client and staff safety, and wherever there may be a risk of this being compromised, we will immediately remove that risk.

Unfortunately, many other organisations are also in the same situation as CBS and are no longer able to receive donated equipment.

So, what should you do with your old equipment now?

In the interest of everyone’s safety, we ask that you now dispose of your items at the tip. Please do not donate them to the tip shop as they would also not be in a position to guarantee the quality of the items and this may put any future users at risk.

From the bottom of our hearts we thank you for your generous donations of equipment in the past we, and clients who have been in receipt of those goods, have truly appreciated your generosity.

Empty wheelchair on the meadow

Please share your thoughts with us

Community Based Supportbusinessman pushing virtual excellent button on grey background

CBS is always striving to offer you the very best services in Tasmania. To ensure we are getting it right, we would like to hear from you.

Think about the services you have received over the last six months and ask yourself these three questions:

  1. What do I think CBS could have done better?
  2. What did I really enjoy about the services I received from CBS?
  3. Was there anything that I wanted, but didn’t get?

We would appreciate it if you would please share your thoughts about these questions with us. Here’s how:

  • Email us at
    • This email address is monitored daily by our Business Development team, Liz, Peter and Ebony.
  • Write us a letter
    • Please address this to
      Attn: Liz Makin, Executive Manager Business Development
      Community Based Support
      P.O.Box 823
      Moonah, Tasmania, 7009
  • Call us on 1300 227 827 and ask to speak to Peter or Ebony

CBS Social Hubs

Riding the COVID-19 Pandemic has been a challenging journey, but also a very rewarding experience. As a team, we quickly had to adapt our services to meet the needs of you, our clients. This difficult time has created many opportunities to grow as individuals, to grow as a team and to step back and reassess how we interact.

Our Socials Groups and Hubs are managed by Kimberley Geelan with the support of Leah Clark, Camilla Hall, Teagan Heatley, and Gail Clark.
With the temporary closure of our Social Hubs due to coronavirus the Social Hub staff have been preparing, cooking and delivering around 300 main meals and 300 desserts per week to clients in southern Tasmania.

We have been providing nutritious meals to couples celebrating wedding anniversaries, birthdays or supporting others who are returning home from Hospital or Respite. To remain socially connected with so many clients during this difficult time has been extremely rewarding for our staff.

We partnered with Physiotherapist Matt Lancaster to develop three DVDs to support you keeping active in your own home. As I write this, 426 exercises DVDs have been posted to clients with many also choosing to access the DVDs content online via our website. These videos are free and can be downloaded from our website or contact the office to have one posted to you, on 1300 227 827

To support you during isolation over 1800 wellness calls have been made to our clients to check in and see how you are. If you are feeling isolated and need a chat please call the office and mention you would like a Wellness Call.

169 Samsung Tablets have also been distributed to clients to help them stay connected with friends, family and care providers, and we have ordered 120 Safety Alarm Pendents that are being delivered to clients to assist in keeping them safe.

Although we are not able to open the hubs at this time; our hub staff have taken the opportunity to work on new program activities to reconnect you within the community and achieve your goals. We look forward to sharing this with you when you return.

As soon as we have a defined date, we will let you know and start planning your return with you.

Anniversary Meal delivered

We've been busy

A social butterfly at 93

At age 93, Nance loves her Chai Lattes, but it’s rare to see her sitting down to enjoy one; not because she can’t, but because there’s just too much to do! Her son often tells her it’s time to rest, but she says, “I’d rather be on the move and if I can do something useful, that’s even better!”

Born in the Tasmanian midlands, Nance and her family moved to Hobart when she was twelve, and she began work in a fruit shop. She married the love of her life, Jack, after the war and together they raised four children. Jack passed away 32 years ago and, since then, Nance has lived independently, caring for her middle son who has special needs.

Four years ago, Nance was assessed by My Aged Care for a Level 2 Home Care Package. Nance chose Community Based Support (CBS) to manage her Home Care Package, and since then, she hasn’t looked back.

Together, Nance and CBS identified the best support options for her. Nance welcomed the idea of attending a CBS Social Hub saying, “I’ve never really had the opportunity to go out, you see, I’ve never really had the opportunity for a social life. I’d always either been working or looking after someone at home”.

CBS runs 8 Social Hubs across Tasmania. Two days a week, Nance hops on a bus that takes her to the New Town Hub. “I love the ride”, Nance laughs, “I could sit on the bus all day!”

At the Hub there is so much to do. Nance says, “it gives me some time to myself, away from my duties at home”.

Nance explains that she doesn’t like sitting still and is always looking for ways to be of assistance. Over her years with CBS, she has set up a number of initiatives to help others including a fundraising trade table; a Neo-natal knitting group; and cooking sessions to help others learn how. She is now thinking about her next project!

Nance suffers from a bad knee, inflammation of the spine and has recently lost vision in one eye. But nothing will slow her down. Fiercely independent, she receives the support she needs from CBS, which includes house cleaning and help with shopping, as well as regularly attending the Social Hub. She is grateful to CBS who she has found to be “very good”. The Social Hub has been a wonderful, and life-giving, experience for Nance and she is so grateful it’s there for her.

Nance says, “The social hub really changed my life. By gosh it’s given me a lot of confidence! Going out really got me out of my shell. I can now stand up and speak to people, I can laugh and dance with them, and share my thoughts and ideas, whereas before I just went to the corner”.

CBS Nance

The NDIS Team

As a registered National Disability Insurance Scheme (NDIS) provider we are supporting hundreds of NDIS clients statewide who are living with disabilityYou may be receiving one or more of the following services:

  • Assistance with self-care activities
  • Assistance to access community, social and recreational activities;
  • Assistance with personal domestic activities including learning skills to maintain your home independently;
  • House and/or yard maintenance;
  • House cleaning and other household activities;
  • Individual skills development and training including learning how to use public transport and meal preparation;
  • Group based activities in a centre including social groups and health and wellbeing activities like gentle exercise and water aerobics;
  • Coordination of support.

Our friendly and experienced NDIS team will work with you and guide you right from the very start to support you achieve your goals. They are:

• David Bromfield – Acting Executive Manager
• Tamara Foster – Executive Manager (returning in October)
• Greg McLeod – Intake Coordinator
• Teresa Temple – Care Coordinator
• Nicky Le Fevre – Care Coordinator
• Chantal Wright – Care Coordinator
• Georgie Hughes – Coordinator of Support
• Shelley Trutwein – Coordinator of Support
• Sarah Williams – Rostering
• Jude Crosswell – Rostering

The Corporate Services Team

Hi, and welcome to the Corporate Services team here at CBS.

My name is Mark Wild and I have the privilege of being General Manager Corporate Services and leading my magnificent team. I have a team of nine staff who cover a lot of different areas of the business including:

  • Finance – we have a team of five in the Finance area, Tracey Weily – Commercial Accountant, Olivia Yang – Finance Officer, Judy Munday – Payroll Officer, Emily Thompson – Accounts Payable, Frances Williams – Accounts Receivable and Yegina Maharjan – Finance assistant.
  • Information Technology – Nathan Tauber manages all aspects of our IT systems.
  • Administration – our front line of customer service who I am sure you would have all spoken to, Natasha Donaghy and Julie Pearson.
  • Facility Maintenance – looking after all CBS sites across Tasmania and motor vehicle fleet
  • And, most importantly Customer Service!

Also featured in our photo above, looking colourful in orange is Ash Wilson.  Ash works as Executive Assistant to the CEO, Allyson Warrington.

Some people may think that Corporate Services is not a really important part of the business but my team and I are responsible for quite a lot. When you ring CBS to talk to a member of our team it will be someone from Corporate Services that answers your call and will help to direct your enquiry to the right area in the business. We are committed to making your experience with CBS as pleasant and enjoyable as possible, so if you are talking to us on the phone or in the office please do not hesitate to ask if we can help in any way at all.

Oh, one more thing, for CBS staff we are the most important team in the organisation, why?…because we manage payroll!

The Aged Care Team

Hi all,

It has been a roller coaster since I started with CBS in March 2020.

Commencing my new role in the middle of the coronavirus pandemic meant that I was faced with a few extra challenges; however, it also provided me with a unique opportunity to get to know the CBS team as well as many of our clients and friends.

When I was offered the opportunity to contribute to this newsletter, I thought there was no better time than now to introduce you, or rather, reintroduce you, to the Aged Care team and tell you about some of the great stuff we are involved with.

As a registered Home Care Package provider, CBS is fortunate to be supporting in excess of 200 clients with Home Care Packages statewide, and we are still growing. As a leading service provider, more and more people are choosing CBS to assist them manage their packages and navigate the services and supports available to them.

CBS supports over 4000 Tasmanians who access a variety of Commonwealth and State-funded services with us every year. You might be receiving one or more of these services right now, and for those of you who do not, I have listed them here with a brief description for you:

  • Home Care Packages: Managed and administrated with CBS offers the recipient ease of access to our suite of services listed below. Our team have the skills and experience
    to assist you to set up your supports to best suit your needs and we are well prepared to assist you to navigate and explore services you may
    need now and potentially into the future with changing needs.
  • Occupational Therapy: is a client-centred health profession, which can be a one-off assessment or ongoing depending on your individual needs. The aim of the assessment/s is to understand what activities you wold like assistance with (and those you want to do), any current limitations, your goals/motivations, and also to offer recommendations about how to do something more easily and safely, supporting your ongoing independence.
  • Commonwealth Home Support Program (CHSP), Home and Community Care Program (HACC) and Veterans Home Care (VHC) funded services including;
    • Domestic assistance – Assistance with general household tasks such as vacuuming and mopping floors, preparing meals, cleaning bathrooms, changing bed linen etc. It may also include unaccompanied shopping
    • Flexible respite options – This is designed to provide the unpaid primary carer with an opportunity for a short break from the caring role
    • Personal care support – Providing personal hygiene support such as showering, dressing and grooming. This can include standby assistance for people who may be at risk of falling.
    • Home maintenance / Garden maintenance / Spring cleaning – Small home maintenance tasks can include light home maintenance tasks such as changing light bulbs, smoke alarm batteries, or fixing a door hinge. Garden maintenance includes light gardening duties and Spring cleaning includes one-off annual household cleaning tasks
    • Home modifications – From smaller-scale jobs such as the installation of handrails and ramps, and the provision of assistive kitchen devices, to larger projects such as full bathroom modifications, the Home Modifications program helps people stay living independently at home for longer.
    • Social Hubs, social groups and individual social support – Staying social and connected is a basic human need, and it is also really good for us! CBS offers a range of social Hubs across Tasmania as well as exercise groups (for all levels of fitness). We also provide individual social support, assisting people to access the community and other special interest groups.

Our CHSP / HACC services team are ready and willing to assist you access the above programs and develop a schedule that suits and you.

You may be asking yourself who makes up this great team. They are…

  •  Liz Wilson – Manager, CHSP and HACC
  •  Meagan Maughan – Coordinator
  •  Jodi Eaton – Coordinator
  •  Mikayla Sutton – Coordinator
  • Tracey Child – Coordinator
  •  Brett Hunt – Coordinator, CHSP and HACC Home maintenance / Spring cleaning / Garden maintenance / Home Modifications services
    •  Cliff Turnbull – Mobility aid and Maintenance technician
    •  Grant Burr – Carpenter and Maintenance technician
    •  Matthew Taylor – Welder and Maintenance technician
  • Rebekah Pearce – Home maintenance and administration support
  • Nikole Kaponas – Care Manager, HCP
  • Sharon Parkinson – Care Manager, HCP
  • Sarah Crosswell – Care Manager, HCP
  • Tanya Wylde-Browne – Care Manager, HCP
  • Monika Dutkiewicz – Care Manager, HCP
  • Sue Hallam – Care Manager, HCP
  • Donna Minehan – Care Manager, HCP
  • Hannah Wright – Rostering Officer
  • Shanelle Hay – Rostering Officer
  • Melinda Harper – Rostering Officer
  • Eion Jennings – Occupational Therapist
  • Craig Triffitt – Executive Manager Aged Care

I look forward to meeting you soon,

The people and culture team

The People & Culture Team are based in our Moonah office. Our team comprises of Aaron McClurg – Executive Manager People & Culture, along with Monique Sanderson and Chris Griffin – Human Resource Officers.

The People and Culture team exists to support CBS to:
• Recruit and retain the best aged care and disability support staff in Tasmania
• Support its staff to grow and develop in their chosen professions by providing timely feedback, ongoing contemporary training and professional development opportunities
• Embed the right workplace culture that assists all of CBS to work as a team, live our CBS values, and to achieve the CBS strategic vision

It could be said that the primary function of the People and Culture team is to manage CBS’s human resources, after all, the term “People and Culture” is really just a fancy new way of saying “HR” or “Human Resources”.

You may hear from us from time to time when we reach out to you for feedback about our staff. We will talk to you about how CBS staff support you and about your ideas on how we can improve the support we provide.

We look forward to catching up with you over the next 12 months and hearing your thoughts and ideas.

The Business Development Team

The Business Development Team is a new team within Community Based Support. Based in the South, we have Liz Makin – Executive Manager Business Support, and Ebony Lacey – Client Services Executive. In the North, we have Peter Cullen – Client Services Executive. We are a state-wide team, and happy to assist regardless of where you may be located.

We know that understanding Aged and Disability services can be confusing, and often people do not understand what is available to them, or even how to go about accessing these services. That’s where the Business Development team comes in. We will assist new and existing clients navigate the system.

We will help you with the My Aged Care portal, the National Disability Insurance Scheme, and will talk you through the full range of services that CBS offers. Our team will also keep in contact with you during your time with CBS to ensure that you have the right services as you may need them and as your needs change.

We want our clients to stay with us, and we want to assist you to be happy and safe in your home for as long as possible.

We look forward to being of assistance to you.

It’s that time of the year again!

Pumpkin season is in full swing so make a big batch of this sweet-flavoured soup, then dress it up with dukkah for a warming dinner that’s as easy as 1-2-3.

Servings: 6-8
Cook Time: 35 Minutes
Total Time: 50 Minutes


  • 1 tablespoon olive oil
  • 1 brown onion, coarsely chopped
  • 2 teaspoons ground cumin
  • 1.2 kg butternut pumpkin, peeled, seeded, coarsely chopped
  • 1L (4 cups) Massel chicken style liquid stock
    or vegetable liquid stock
  • Dollop of natural yoghurt
  • 1 garlic clove
  • 4 slices Turkish bread, to serve
  • 2 teaspoons extra virgin olive oil, to drizzle
    on bread (optional)
  • 1 teaspoon dukkah, to sprinkle (optional)


Step 1
Spice up the base: Heat 1 tablespoon olive oil in a large saucepan over medium heat. Cook onion, stirring, for 5 minutes or until golden. Add cumin
and cook, stirring for 1 minute or until aromatic.

Step 2
Simmer the soup: Add pumpkin and stir to coat. Add stock. Simmer for 20 minutes or until the pumpkin is soft. Set aside to cool slightly. Use a stick blender to blend until smooth.

Step 3
Serve it up: Cut Turkish bread in half and cook on a chargrill until golden. Drizzle with extra virgin olive oil and rub with the cut side of a garlic clove. Ladle soup among serving bowls. Top with a dollop of natural yoghurt. Sprinkle with dukkah. Serve with the bread.

Recipe courtesy of

Natural Living with Jodi – Making Yoghurt

This editions topic is ‘Gut flora’

Hello. I’m hoping you are all keeping warm, safe and well.

Yes, it’s that time of the year again.

We have a high number of viruses in our environment at the moment, as it is winter coming into spring, and also of course the pandemic that is Covid-19 so let’s talk gut flora. I have discussed this in previous Connect newsletters also as I feel it is of such high benefit to everyone from all walks of life.

What is gut flora, you ask?
Your “gut microbiome” or “gut flora” is made up of trillions of bacteria, fungi and other microbes. The gut microbiome plays a very important role in your health by helping control digestion and benefiting your immune system and many other aspects of health.

Eating to feed your microbiome
A great way to increase gut flora diversity is to ensure you are eating a wide range of plant-based foods. Limiting processed foods like junk food and following a varied diet will improve gut microbiome diversity and reduce inflammation: eating plenty of fruit, vegetables, nuts, seeds and whole grains; healthy fats like high-quality extra virgin olive oil; and lean meat or fish. Doing this and avoiding alcohol, salt, sweets and sugary drinks, and artificial sweeteners or other additives.

If you are concerned about getting hold of fresh produce while self-isolating or quarantined etc, frozen fruit, berries and vegetables are just as healthy as fresh and will last much longer than the currently recommended two-week isolation period. Canned fruit, beans and pulses are another long-lasting option.

You can also support your microbiome by regularly eating natural yoghurt and artisan cheeses, which contain live microbes (probiotics). Another source of natural probiotics are bacteria and yeast-rich drinks like kefir (fermented milk) or kombucha (fermented tea). Fermented vegetable-based foods, such as Korean kimchi (and German sauerkraut) are another good option.

Whether you’re shopping for yourself, your family or for elderly relatives or friends, choosing foods that support a healthy gut microbiome is much more important than stockpiling toilet paper. Managing your mental health, staying physically active and getting enough sleep will also help to keep your immune system in good shape. And don’t forget to wash your hands!

Here is a recipe to make Yoghurt that I use at home for our family of six. We add to this plain yoghurt, things like: Yummy sweet homemade jam or local honey, cinnamon, vanilla extract, maple syrup, frozen berries, buckwheat, sunflower seeds, pumpkin seeds.
This makes for such a delicious snack or breakfast in our house at a fraction of the cost. Bonus!

Yoghurt making process and recipe


  • Electric yoghurt maker/slow cooker
  • 3 short wide jars – I use the coconut oil jars
    700mls as they fit into the yoghurt maker/
    slow cooker that we have
  • Stick blender or fork

For Example:

community based support



  • 2 litres UHT Milk
  • Tub of Vaalia yoghurt

For Example:


Start by cleaning and sterilising all your equipment and tools as well as your work surface. Most utensils and storage containers can be sanitised in the dishwasher (some machines have a sanitise setting). Alternatively, sterilise everything in boiling water, submerge and boil for 20 minutes. Allow to cool before handling.


  • Place 1 heaped tablespoon of yoghurt into each clean sterile jar.
  • Pour UHT milk into the jars, only fill half way with the UHT milk.
  • Whisk with a fork to combine the yoghurt and the milk. If you have a stick blender use this – caution the yoghurt doesn’t overflow.
  • Fill the jars up with the milk.
  • Put the lid on and gently shake.
  • Place all three full jars with lids on into the pressure cooker bowl.
  • Fill cooker bowl to the max line with cold water.
  • Set the slow cooker/yoghurt maker to yoghurt for 6 hours and leave.
  • Once cool, remove jars and set on the bench to cool before putting into the fridge to cool completely.
  • Voilà you have yoghurt for like a fraction of the price of store-bought.


When you are running low and want to make it again you don’t need to buy more yoghurt from the store just use some of the leftover yoghurt you’ve made.

Add vanilla, jam, berries, seeds etc. as you like.

Discovering hidden talents

In 1992, at age 18, David was riding his motorbike in Georgetown when a near fatal accident happened. In a coma, David was taken to Hobart, then to Launceston and finally home to Georgetown
where he spent more time in hospital, followed by rehabilitation.

When David was finally discharged to go home, he had spent two years and two months in hospital and rehab. He had an acquired brain injury and a damaged ankle that could bare his weight but not allow him to be mobile. At a very young age, David’s life changed dramatically.

David’s father cared for his son until he sadly passed away thirteen years ago. David remains living in the family home, receiving support through the National Disability Insurance Scheme (NDIS), with his aunt and uncle as his advocates.

Two years ago, David was introduced to something that would change his life forever – a Social Hub in Launceston run by Community Based Support (CBS). Four days a week, David travels 50 kilometres to attend the Social Hub. With transport provided by Community Transport Services, David is picked up and dropped off at home.

David’s voice fills with enthusiasm when he speaks of his time at the Social Hub. He says, “I just love it. The time goes too quick and I really look forward to it”. The Social Hub provides David with independent social connections as well as a place for him to practice his woodworking craft.

David says that he always has a wonderful time. He says that during his time at the Social Hub he “feels good. Weekends are more than sad because I can’t go.” David enjoys the people he is with and he likes the variety of classes offered including a Men’s Shed and art classes.

David has natural talent working with wood and over the years he has made so many beautiful things including a coffee table, jewellery box and jigsaw puzzle. CBS has been with David during every step of this journey of discovery and have watched his love for woodwork grow.

CBS assisted David to find a TAFE course in Launceston that he now attends to continue his passion for woodworking. David has fully embraced the course and says, “I’m very excited to go to TAFE”.

Watch this space… a gifted and talented woodworking artist is emerging!

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