CBS office workers

CBS Connect – June 2015

President’s Report    

Spreading the word

CBS has been providing safe, friendly and professional support services to people in our community for more than 25 years.

At CBS we listen to your concerns, and we understand that there are many people living in our community who need assistance, but are unsure of how to access it.  As a result, CBS has produced a television advertisement that tells people a little about what we do. Our hope is that this will assist in providing a pathway for people to find the support they need, and assist them to remain living independently in their own homes for as long as possible.

CBS has also redeveloped its website, which went live on Friday 12 June. The website has a completely new look and feel and also gives people the option to subscribe to our latest news, fully keeping you in the picture.

To view the new website and to see the new TV commercial, please visit www.cbsaust.org.au

Rostering

Since the rollout of our new rostering system, we have received feedback from both clients and staff about the need to improve the regularity of rosters.

We know that it is important for many of you to have consistency with a regular support worker, as well as consistency with the times they come to assist you.  We are currently working on this with the first changes set to be rolled out in late June.  We will write to you in advance to advise you of these changes as they affect you.  Of course, some changes will still occur due to staff leave, both planned and unplanned.

President, Ross Doddridge

Calling you at home

At CBS we never give your personal details to anyone without your consent.

It has been brought to our attention that some of you have been receiving telephone calls from organisations you are not familiar with.  If you receive such a call, you are well within your rights to ask where they got your details as well as to request they do not contact you again.

Feedback

CBS encourages you to provide feedback about CBS services.  If we are doing well, please let us know so we can continue.  If we could make improvements, let us know about that too, so we can make adjustments wherever possible.

Recently, you have told us that you want a better rostering system so you can have the same support worker as often as possible.  As already mentioned, we have heard you and are making the necessary adjustments to ensure this happens wherever possible.

Thank you for providing us with the ongoing feedback we need.  This helps us to continue to provide the best possible services to you.

National Disability Insurance Scheme (NDIS)

As the Australian Government rolls out the above scheme to more people over the next few years, people who are eligible for NDIS will need to be assessed and the services provided by Community Based Support may be included in your individual plan.

Community Based Support (CBS) is registered with NDIS to provide the following services:

  • Participation in community, social and civic activities
  • Development of daily living and life skills
  • Assistance with daily personal activities  Household tasks
  • Home modification design and construction
  • Assistive Products for personal care and safety
  • Assistive products for household tasks
  • Other innovative supports

When you meet with your planner, they will work with you to arrange funding to cover all the programs you attend or would like to attend. This includes activities such as CBS’ movie afternoons.

Some of you may find that some services you are already receiving may stay the same, and may also be in addition to you NDIS package of care. This can be confusing.

If you are transitioning to the NDIS, please feel free to call CBS and speak to Jackie or Anna before you meet with your planner. We can explain your current arrangements and help to make the transition easier for you.

ACSA Open Day

In our last newsletter we let you know about the Aged & Community Services Australia (ACSA) open day.

Families, friends and local communities are all invited to visit with us on 19 June.

CBS day centre / social group houses will be open 11am and 3pm while the main office at 24 Sunderland St will be open between 10am and 3pm .

Day centre / social group houses addresses are:

  • 10 Albuera Street, Sandy Bay
  • 16 Charles Eaton Drive, Huntingfield
  • 60 Risdon Road, New Town

Did you know?

Since February 2015 CBS has offered a weekly movie event at our Moonah office.

The event starts with lunch at 1pm, concluding at around 4.30pm (depending on the length of the movie).

During the movies participants have enjoyed movie treats like popcorn and ice-creams and say they had a terrific time and enjoyed each other’s company.

Tuesday movies are offered to all eligible clients at a cost of $5 per visit (this covers your lunch).

If you are interested in attending our next movie session, please contact Anna at CBS on 6208 6600.

Did you also know?

CBS has developed a new Day Surgery Support Service.

This service is offered to anyone who is booked in for day surgery.  CBS will work with you to plan your transition to hospital and back home again, as well as provide you with the support you need until you are able to manage again for yourself.

This service has been priced to ensure it is truly affordable. Some people may be eligible for government assistance.

For more information about this service, please contact CBS during office hours.

Contact us

For more information about this newsletter, or to contact us to discuss

our services, please call 6208 6600 or call in and see us at 24 Sunderland Street, Moonah.