CBS Connect – July 2017

If you would like to download the CBS Connect July newsletter please click here.

From the CEO… Murray Coates

Hello everyone,

Firstly I would like to thank those people who have been attending the CBS Client Advisory Group that occurs every two months. Your insights and feedback are very useful. I would also like to thank all those “stars” that have chosen to be part of our promotional program across the State. It is receiving great feedback and we appreciate the time and effort clients and carers are putting into this.

In other great news, Dr Jane Tolman has agreed to run monthly informal educational sessions on Dementia for anyone who wishes to attend. The sessions will run for an hour and half at our Moonah offices. Full details are within this newsletter. Huge thanks to Jane for agreeing to do these.

In the bigger picture, the Federal Government has extended the Commonwealth Home Support Programme (CHSP) until 2020. We believe that this was a good move, as it will allow time for good planning before the full transition to Home Care Packages (HCP) occurs.

As many CBS clients will already know, there are some challenges with the NDIS roll out across the Nation. We encourage you to contact us if you need some help or if you would like to hear more about the services that we can provide. Our focus is to maximise independence and with this in mind we look forward to working with current and new clients alike.

In May this year Community Based Support (CBS) held its annual staff conference. Over 120 staff heard from experts about a range of topics including the strategic direction and values of CBS, industry updates, working with dementia, working safely, LGBTI awareness and the importance of providing an excellent customer service experience. This is part of our commitment to provide you with the best staff and keep them up to date with all the latest information.

Don’t forget, if you like what we do – tell someone. If you don’t like what we do – tell us.


Dr Jane Tolman events

Dr Jane Tolman, dementia expert, was invited to speak at our recent CBS staff conference.  As always, Jane was captivating and informative and left her audience wanting more.

After the conference, Jane met with our CEO and has agreed to provide ongoing monthly dementia sessions for anyone who is interested in learning more about dementia.

A copy of these session details can be found here.

Please RSVP to Taylah or Shanelle at CBS on 03 6208 6600 if you or anyone you know would like to attend.


Sundowner Group

CBS is now running a new service called the “Sundowners Respite Program” for people who experience “Sundowners Syndrome”.

Sundowners Syndrome, also known as ‘Sundowner’, is a type of mood or sleep disorder often associated with the early stages of Dementia and Alzheimer’s.  People with Sundowners Syndrome can experience periods of extreme agitation and confusion during the late afternoon or early evening hours, often leading to irritability towards caregivers.

The Sundowners Respite Program is designed to provide carers with some respite during these somewhat difficult periods of time.

Individuals attending the group are well catered for whilst there.  They have the opportunity to meet and interact with other people in a comfortable and safe setting and share a nutritious evening meal with the small group.  Activities on offer at each location can differ as the program is designed to meet the needs of the small group of individuals who attend each evening.  Overnight stays and transport to and from the locations are also available if required.

The program is currently offered in Kingston, Sandy Bay and New Town between 3pm and 8pm, Monday to Friday.

If you would like more information, please contact Tanya Smith or Leah Clark at Community Based Support on 03 6208 6600.


My Aged Care (MAC)

Did you know that the CBS Aged Care team can assist you to register with My Aged Care?

In order for you to access the Commonwealth Home Support Program, a referral to My Aged Care (MAC) is required. This can be a self-referral by calling MAC yourself or someone else can do this on your behalf like your GP, friend or a family member. Our CBS Aged Care Team can also assist you to make the referral if you would like them to.

Once the referral has been received by MAC, they will call you to gather some basic details.  When this has been completed, My Aged Care will arrange for an assessor to visit you from the Regional Assessment Service (RAS) to asses you for the specific support you require at home. The assessor will then send the referral onto a service provider to provide this support.

For a Home Care Package, the process is nearly the same. The initial referral will need to go through My Aged Care, but then an assessor will come visit from the Aged Care Assessment Team (ACAT) to do a comprehensive assessment and approve you for a specific level of home care package.

Once you have been approved for a specific level of Home Care Package, you will be sent a letter advising you of the approval as well as letting you know that you have been placed on the national wait list. The second letter that My Aged Care will send you will be to advise you that you have been allocated a Home Care Package.  This is when you will need to make some decisions about who you would like to provide you with your services.  You can choose CBS to provide your services, or you can choose another provider, it’s entirely up to you.


National Disability Insurance Scheme (NDIS)

The current rollout of the NDIS affects people aged from 4 years to 11 years, and the next rollout, which occurs on the 1st January 2018, will affect people between the ages of 29 years and 34 years. Does this include you or the person you care for?  Did you know you can start getting ready for the NDIS 6 months before your age group becomes eligible?

Contact the National Disability Insurance Agency (NDIA) on 1800 800 110 and start the process!

NDIA may send you out forms to complete to confirm your eligibility. You may need to provide copies of doctors’ or specialists’ reports to confirm your diagnosis.

Once NDIA have written to you to confirm your eligibility, you will be ready to start the planning process.

What things can you do to help you to be ready for when you speak to your planner? We suggest the following:

    • Start to list the supports you currently receive and speak to your service provider to find out how those visits are funded – this is information you can provide to NDIA to help with the development of your plan.


    • What are your goals for the next 12 months and what support will you need to help make those a reality? It’s important you discuss this with your planner so you can get the support you need to help you achieve those goals.


    • Think about all the support you may need to receive in a 12 month period – your plan will run for 12 months and although it can be reviewed if it doesn’t include everything you need, it is easier to make sure everything you need is in the plan from the start. For example – if you or your family are planning to go away in the next 12 months, will this affect the support you need?


    • If you are unsure about anything, anything at all, always ask!


There is also a lot of information available on the NDIS website
If you include these points in your planning it will make things easier for you when you talk to your planner.

The NDIS is changing and evolving as it grows – remember you can provide feedback on the NDIS website if you feel there are things that need to be changed or things that you have found helpful and would like to continue.

Most importantly, you don’t have to work it all out on your own.  The Disability Support team at CBS (Jackie, Anna and Meegan) are always happy to help wherever they can.