CBS Connect – October 2017

If you would like to download the CBS Connect October newsletter please click here.

From the CEO… Murray Coates

Hello everyone,

As we move into spring, it is a great time to get out and about or get those extra things done around the house. The good news for people who have Home Care Packages (HCP) is that you may have spare funding to spend on these types of things.

CBS is also providing additional services in Launceston (42 Canning Street) and George Town. These services include respite and day social support for people under 65 years of age. In addition, we can support people with HCP’s and NDIS services. Give us a call and we can give you more information.

With Seniors Week coming up in October, we encourage you to get out and enjoy some of the hundreds of events on offer around the state.

The Federal Government has also just released a report called the ‘Tune Report’. This report contains 38 recommendations and will affect how aged care is rolled out by the Federal Government. We will keep you informed in future editions of CBS Connect about how this is progressing.

CBS is also meeting with senior people in the National Disability Insurance Scheme (NDIS) to work through some of its teething problems. This has proved useful for all concerned. If there is anything you would like us to consider in relation to the NDIS please let us know.

Lastly, for our members, don’t forget the AGM is on the 10th November at Noon. Lunch will be provided and we will update you on all the goings on from the last year and what we have planned for the future.

Until we talk again.

Murray Coates

Seniors Week 16 – 22 October 2017

Community Based Support is incredibly proud to be an official sponsor of the COTA Tasmania Seniors Week 2017.  This years theme is ”Discover, Imagine, Together” and its all about getting out and about, enjoying the great outdoors with old friends, and making some new ones along the way.

You can get a copy of the Seniors Week magazine from either of our offices

  • Southern Tasmania – 24 Sunderland Street Moonah; or
  • North/North West Tasmania – 42 Canning Street Launceston.

We hope to see you at some of the events!

Keep an eye out on our Facebook page to see where we are and what we get up to.  We are looking forward to having some fun.

Dementia Awareness sessions extended into 2018

In our last edition of CBS Connect, we let you know about the Jane Tolman – Dementia Awareness information sessions on offer at CBS.  Every one of these sessions has now been filled!

But wait… there’s more!

If you missed out, don’t worry, the sessions have now been extended.  Dr Tolman has very kindly agreed to continue these sessions well into 2018.

The 2 hour sessions will be held at Community Based Support on the last Monday of every month, from January to June 2018.  They will start at 1.30pm and finish at 3.30pm.

The sessions are free and open to any member of the community.  If you are interested in learning more about Dementia, please contact Taylah on 03 6208 6600 to book your space.

Call if you are away over the Christmas break

Christmas is coming!  I know… where did the year go?

If you are planning to go away over the holiday period, please make sure you contact the office (Hobart – 6208 6600, or Launceston – 6338 1889) to let us know that you won’t be home.  This way, we can make sure that your support workers won’t come to your home and worry unnecessarily about you when they find you are not there.  Thank you in advance.

New Norfolk Day Centre

Did you know that we now have a new Day Centre social group in New Norfolk?  There are lots of fun activities and outings on offer there.  If you live in the area and would like more information about getting involved with this group, please call Tanya S. or Leah at Community Based Support on 03 6208 6600. 

Matching clients with the right staff

Here at CBS we have an incredible rostering team who work very hard to try and match you with the right staff to meet your needs.  We like to think that get this right most of the time, but, as we live in the real world (J) we know that we don’t always get this right.  This is where we need your help… please….

If you feel that we haven’t quite got the match between you and your support staff right, please tell us.

We know that there are a number of reasons why people don’t tell us when things aren’t going quite right.  Some of those reasons include the fear of having your support taken away from you; the worry of getting someone into trouble; concerns about being seen to be a serial complainer; and the list goes on and on and on.

We want to you to be confident that you can let us know if there are ever any issues, so here are a few facts that may help settle those nerves (if you have them):

Your support will never, ever be taken away from you for simply letting us know that your support person isn’t the right match for you. This is highly immoral and goes against all that we believe in at CBS.  We simply wouldn’t do it.


No one ever gets into trouble for having a personality that differs from yours. In fact, we embrace diversity here at CBS, so much so, that it is one of our organisations main values. So, please don’t feel like anyone is getting into trouble for not being a good match with you, because they really aren’t.


We want to be the best organisation in Tasmania. We think that one of the ways we will get there is to ask our clients to let us know when things are going well as well as when they aren’t.  This way, we can find a solution that works for you as well as for our staff.  We will never know unless you tell us, so please, please, tell us.


If the support worker isn’t a good match for you, chances are they will be a perfect match for someone else, so really, you are just doing someone else a favour.

You may also find that you really like a particular support worker, but they could do with a little extra training in some areas, again, we would love it if you would let us know so we can assist our staff in becoming the best they can be.

We can really make a difference in yours and our support staffs lives, but you need to share all the information with us, the good, the bad, and the ‘room for improvement’.

BEWARE! Protect yourself from scams

Scams come in all shapes and sizes.  Have you received an offer that seems too good to refuse, or a request to donate to a good cause?  Perhaps an invitation to ‘befriend’ or connect with an online admirer? Or maybe you have been asked to give personal information like your bank account number, PIN, or access to your computer.

Some recent scams have included people who claim to be from Telstra, the NBN, the Australian Tax Department, Banks… and the list goes on.  They have also included pre-recorded messages saying they are from Centrelink and they are going to increase your pension, all you need to do is call them… Don’t do it, it’s a  SCAM!  These scammers ask you for personal details over the phone that allow them to have access to your bank accounts, pay a bill over the phone, or they may ask you for details about your computer so they can ‘fix’ a problem that has been reported.

Don’t forget that scammers always lie! They usually claim to represent highly reputable organisations, banks and government agencies to trick their victims.

Remember that these reputable organisations will never ask you for your personal details over the phone.

If you receive a call, you can tell the person you will think about it and that you will call them back if you decide to go ahead.  You can then call the organisation or company they claimed to be working for to check it out further.  Even better still, you or your family member or friend can go to the ACCC Scamwatch website to get further information and help.  Their website address is

With Christmas and the holiday period looming, scammers will be looking for ways to take your money from you.  Be wary and alert so you don’t get caught out.

CBS is here for you, your family and your friends

Did you know that you don’t have to be a client of Community Based Support to get the benefit of their experience and expertise?

If you know someone who may be in need of some support to live a life they love, they are very welcome to call the team at CBS and talk to someone who might be able to help them.

Whether they need disability support services, aged care services, a hand to register with My Aged Care (MAC), or someone to talk to them about the National Disability Insurance Scheme (NDIS), please ask them to call us at CBS.  We are more than happy to help wherever we can.