In the Loop, Volume 29

Welcome to 2020

WOW… a brand new decade, summer, BBQs, get-togethers with family and friends, the beach, fishing, camping, beautiful days, starry nights… Don’t you just love this time of year?

As we embark on this new decade, we are reminded of how wonderful it is to live in this beautiful part of the world and can reflect on how our journey through life has shaped who we all are.

Regardless of what we look like or where we have come from, what I see is a beautiful group of individuals who, when put together, form an excellent team of caring, compassionate, empathetic and kind people who genuinely strive to make a difference in the lives of the people we work for.

Make this year your best one yet!  And keep on making us all proud to wear the CBS name as a Tasmanian badge of honour.


Tracy Ferguson

Hot Topic – Alayacare

As you know, the AlayaCare ‘Go Live’ date has been put on hold – but only temporarily. Now that we have taken a breath, and have had some time to reflect, we are again on the move and mapping out a plan – One that will work for all of us!

The Subject Matter Experts (SMEs) have tested some of the AlayaCare functions and provided the Steering Committee with invaluable feedback about what works, and what doesn’t.  The work the SMEs put in was huge!  And the support they received from their teams that enabled them to do this work was amazing.  For those of you involved in the ‘doing’ as well as the ‘supporting’, we thank and congratulate you for your teamwork and efforts.

The next step for this project involves learning from this large volume of work that has been done to date.

We are now in the process of creating a range of Standard Operating Procedures (SOPs) that will be used throughout the organisation.  The aim of this project is to further understand what we need from AlayaCare and how we will use it to create efficiencies across the entire organisation.

We will keep you posted as more information comes to light.

Changes within the Management Team

Head of Disability

Tamara Foster, Head of Disability, is due to commence maternity leave at the end of February 2020.  David Bromfield has been appointed to the role for the period of Tamara’s absence.  David has been with Community Based Support for a short time leading our Carers Respite Team.  He comes to us with significant management experience having worked as a General Manager, Regional Manager and Business Manager in various not-for-profits in Tasmania over many years.  His qualifications include an MBA and BBus, together with a Diploma of Leadership and Management.  He will begin shadowing Tamara immediately and will hold the position until Tamara returns, approximately 2 October 2020.


Head of Aged Care Services

Ebony Lacey will be moving into the newly created business development role (Client Services Executive) reporting to the Head of Business Development (Scott Weeding). Ebony has had a desire to work with her husband in his business for some time and this move will enable that to occur, whilst at the same time retaining her knowledge of the organisation operationally to facilitate business development opportunities within the BD team.

Our CEO, Allyson Warrington, will be recruiting immediately for a new Head of Aged Care Services and will take the opportunity in doing so to align all of the aged care services into the one portfolio.  This means that services that fall under Home Care Packages and the Commonwealth Home Support Program will live under the portfolio of Aged Care, Managed by the Head of Aged Care Services.

This alignment of all Aged Care services will occur over time so as to allow us to focus on the implementation (without hindrance) of the Alayacare system, which is a priority.

This realignment will result in CBS working with two main portfolios – Aged Care and Disability.

It is important you know this is not a restructure and does not involve loss of jobs, or significant changes to roles.  The transition will occur over a considered timeframe with a detailed transition plan.  It will be business as usual as much as possible.

Whilst we have Ebony in the role for another few months, we’d like to congratulate her on her pending change.  Her knowledge and experience will stand us well for some great business development outcomes.

The recruitment of the Head of Aged Care Services will be undertaken by Searson Buck, commencing this weekend.   Internal applicants are of course welcome to apply.

Should you have any queries in relation to these changes, please feel free to discuss with your manager.

Important! Change in office hours

The Hobart office has been trialing an extension of opening hours to allow for clients and their families who work between 9 and 5 to be able to access CBS by phone and in person outside these times.

During this time there were no additional visitors to our office after 5pm and the vast majority of calls that we received were from our own staff.  To this end, there is no real benefit to being open for that extra hour.

Effective immediately, we are reverting to our regular hours of 8.30am to 5pm.

It’s important to note that if clients, new or existing, would like an appointment to see an office staff member outside of these hours, this can still be arranged.

Connect Newsletter

The next edition of Connect, our client newsletter, is being sent out at the end of this month.  If you would like to take a sneak peek at it before it hits our clients’ letterboxes, click here.

Bunnings BBQ Fundraiser

CBS Bunnings Fundraiser

Shortly before Christmas, Peter Cullen (Client Services Manager, based at our Launceston office) called in to see us in Moonah and told us about a phone call he received from Bunnings that morning.  Bunnings were offering CBS the opportunity to operate a fundraising BBQ on New Years Day!  So, as any good business-minded person would do, Peter said “YES! Of course we would love this opportunity.”

Armed with more sausages and bread than you could poke a stick at, Peter, Nadia, and their partners, donned their CBS branded aprons and showered all the Bunning shoppers that day with the happiness and professionalism one has come to expect from CBS.

Peter and Nadia reported that they raised a few dollars that will go towards a new bus for client transport (sometime this year) and had a really great day.  They said they were so busy on the day they had to make a number of trips to Coles to get more bread and sausages to keep the hungry shoppers happy.

They are hoping to partner with Bunnings to run a few more of these fundraisers throughout the year.

Thanks team! You have really thought outside the square and lived the CBS value of ‘Inquisitiveness’ (trying new things) here.

Office Closures over Christmas/New Year

This year we trialed a new way of doing things over the Christmas/New Year period.  We closed all our offices (Launceston, Hobart and Huonville) to the general public and ran the Hobart office with a skeleton crew.  The idea was to enable more of our staff to have a break over this period, but it fell a little short.

What we learned was that our business doesn’t actually get as quiet as we thought during this time.

To avoid placing any unnecessary pressure on staff or clients this year, we will review the way we operate over the Christmas/New Year period and implement a new strategy in 2020.

CBS Man Applying for a Job on the Internet

Positions Vacant

Do you see yourself as the next CBS Rostering Officer?  Or perhaps you are an ICT guru and see yourself as the next CBS ICT Support Officer?

We currently have a need to fill both of these positions in our Hobart office.  Click on the positions to visit the employment page on our website and find out more.

If you, or someone you know, is a qualified Commercial Accountant, click on the position to view it on SEEK.

We anticipate the Head of Aged Care position to appear on SEEK this weekend. Keep an eye out.

If you know anyone who wants to join our team of AWESOME Support Workers, please direct them to the employment page on our website to apply.  The website address is

Aged Care Quality and Safety Commission role expands

Royal Commission into Aged Care Quality

We have been advised that The Aged Care Legislation Amendment (New Commissioner Functions) Bill 2019 has taken effect from 1 January 2020.

The following functions have now transitioned to the Commission:

  • aged care compliance and enforcement actions
  • compulsory reporting of assaults
  • prudential compliance operations
  • approving all residential and home care providers
  • home care compliance and investigations.

These functions build on the Commission’s existing responsibilities for:

  • complaints resolution
  • the accreditation, assessment and monitoring of aged care services.

Dedicated Staff Number

We have a phone number that is dedicated to (AWESOME) CBS staff members only.  It’s available to you during business hours (Monday to Friday, 8.30am to 5pm).  It’s the easiest way to get hold of the people you need to speak to.

The lovely Emily, will answer your call and pop you through to the right person.

The number is 6208 6644.

Please do not give this number to clients, as it is a dedicated staff line only.

You make a huge difference!


Over the last few weeks we have received many calls from clients, expressing their appreciation of the care and support you have given them.  Here are a few highlights…

Fay (CBS client) called to pass on her gratitude for the work Sindy (AWESOME CBS staff member) did on Friday 27th December.  Fay said all the workers are wonderful but Sindy was so thoughtful and nothing was too much trouble; She was ‘one out of the box’, a ‘real gem’.

Christine (CBS client) called to let us know that Jenny (AWESOME CBS staff member), Annie (AWESOME CBS staff member), and Georgina (AWESOME CBS staff member), were “marvellous”.  She couldn’t speak highly enough of them all!

Claire (CBS client) emailed Paul (AWESOME CBS staff member) and said, “It’s been lovely working with you, you are probably one of the most organised and efficient people I know. I often have a little joke with myself to see how quickly you will respond to my emails and you rarely disappoint… hee, hee.”

An email from Patsy (CBS client) that stated, “Well what a lovely surprise today when Chris (AWESOME CBS staff member) who was coming to do an hours help turned out to be a friend and work mate of Kenny’s (CBS client). It was great. I don’t know if it is the done thing but if he is available could he become one of our regular people. Thank you for giving me the weekends as I may not have caught back up with him. He has such a gentle way with him. Cheers and thanks Patsy.”


And that’s a wrap.

If you have any suggestions for future editions, or if you have any feedback regarding your new look ‘In The Loop’, please email your friendly Marketing Team of Two either at or

We would love to hear from you!

Leave a Reply