In the Loop, Volume 27

It is with great pleasure I have joined the CBS team. A few weeks into the role it is clear to me the passion exists within our business to really make a difference to the clients we support.  It is also clear there has been a significant amount of activity in past years to improve how we do what we do, both in terms of business support and community care.

I’m looking forward to the next wave of growth, the opportunity for efficiencies and continuous improvement, and engagement so we can continue to focus on our customers to maximise their independence and make a difference.

I have met already with all Heads of Departments to gain an understanding (as much as is possible in the first few weeks!) of the key priorities and challenges, as well as getting to know them as key members of the leadership team.

I intend to meet people throughout the State.   If you are a visitor to the Moonah office please drop by and say hello.

You may want to know a little more about me…… I have been married for 30 years, have two gorgeous boys (they are men but as a mum I can still call them my boys!).  My past 8 years has been in the health sector as the CEO of General Practice Training Tasmania with a focus on healthier Tasmanian communities.  I am also involved in the sector in other ways through Board roles with Nursing and Midwifery Board of Australia and Primary Health Tasmania, and I am privileged to be the President of Cancer Council Tasmania.   I enjoy the broader focus on public safety, community, health and everything in between.  That is why I wanted a new challenge in the areas of aged care and disability, and why I’m delighted the Board of Directors has given me this opportunity.

Keep up the fabulous work – thank you for what you do!

CBS Annual General Meeting

The CBS Annual General Meeting was held on Thursday 28th November 2019.

25 staff members were recognised for their dedication and years of service with CBS.

22 of these staff have been working with CBS for 8 years!  That’s 2,920 days or 70,080 hours.  Woah!!! What an achievement!

Angela Warren

Catherine De La Torre

Christine Slater

Curtis Coleman

Damian Mansfield

David Adair

Deann King

Dianne Jackson

Elaine Williams

Jackie Gangell

Jaimee House

Joanne Briggs

Karen Cackett

Kate Towndrow

Leah Clark

Malar Slater

Mandy Pierce

Melanie Cruz

Rachel Parremore

Roy Mathew

Susan Reid

Tania Dare

3 of these staff have been working with CBS for 20 years!  That’s countless days and hours of providing support to people whose lives will be forever changed, thanks to your care, commitment and dedication.  Choosing to work in such a wonderful industry like ours makes you amazing individuals in our eyes!

Leanne Smith

Tamzin Dean

Vicki Shipway

The President of the Board also took the opportunity to thank Murray Coates for his years of service to CBS and spoke about the growth and change that had occurred during his tenure.

Ross Doddridge was re-elected as President of the Board, and Chris Webster and Dave Asten were re-elected as Board members.

Congratulations to you all and Thank You! for making a difference in the lives of the people we support across Tasmania.  The care, commitment and passion for your work is what makes CBS such a great organisation.

Tear jerkers!

If you love a heart-warming story, something that makes your heart sing and your eyes water (sometimes in an out of control fashion), you should check out our CBS Facebook page.  Our Digital Marketing Specialist, Gustav, has posted some absolute tear jerkers recently!  Beautiful stories of courage, hope, love and determination.  There have also been some fabulous stories that challenge the way we view the world around us and the people living in it.

Search for Community Based Support, give us a ‘like’ and enjoy!

A HUGE and very warm WELCOME to our CBS Newbies!

Rebekah Pearce has joined the Home Care Packages and Aged Care Services teams.

Rebekah’s official title is ‘Aged Care Administration Officer’. But according to her manager, she is an Administrative Angel! She is described as “Bright, Bubbly and Motivated and is doing a Great Job”.

Her role involves administration tasks, rostering, and providing general support to the Commonwealth Home Support Program and Home Care Packages teams.

While Rebekah is excited about her new role with CBS, she’s also looking forward to spending some time away with her friends and family at Wayatinah over summer.  She’s a very keen fisherwoman, camper and motorbike rider, so look out summer, her she comes!

Please pop in and say G’Day to Rebekah, she might even be able to give you some tips about catching that ‘one that always gets away’.


Natasha Atkinson has joined CBS as the AlayaCare Project Manager.

Natasha comes to us with a wealth of experience in project management.  She has worked across a range of properties owned by the Federal Group, including Macq 01, Saffire, Henry Jones and Wrest Point.  She is an excellent communicator, very friendly, and incredibly organised; all necessary traits of a great project manager.

Natasha’s role involves assessing where the AlayaCare project is at, working out all the nooks and crannys of the project, ensuring no stone is left unturned, and then revising and driving implementation.

Natasha is returning to work after having a baby 8 months ago so, as you can imagine, grown up conversation is very welcomed!

Natasha describes herself as a ‘Tomboy’ at heart.  She loves to get her hands dirty and has just revamped her back garden into an entertainer’s haven.  She is very active and loves the outdoors, so much so that she recently abseiled off the Gordon Dam wall!  She loves meeting and learning about people, especially over a wine and is all in all a pretty cool chick!

Pop in to say ‘Hi’ to Natasha.


Simon Duffy has very recently joined our Carer Support Team as a Coordinator.

Simon has an incredibly interesting background where he has most recently worked as a Senior
Ministerial Advisor to the Minister for Housing, but has spent the majority of his working life in and
around the Community Sector. He has worked in the areas of Youth, Housing, Homelessness,
Community Engagement and more… But his drive and passion is people.

Simon has travelled overseas a little. One of his most memorable experiences was working in
remote communities in the Dominican Republic where he assisted with water infrastructure,
medical treatment and community building that made life a little easier for the folks living there.

Simon enjoys meeting and learning about people, all types of people. He has started learning
around 20 languages and, although he says he doesn’t speak these languages fluently, he
understands them enough to communicate with a wide range of people from a wide range of

At home Simon is a budding film aficionado and a huge fan of the Marvel series. He has a collection
of movies that would almost take a lifetime to view. He loves sharing life with his wife, their 3
children and 2 dogs.

When you are next in and about the Moonah office, pop in and have a chat with Simon, he’s very
keen to know you.

Our Cars

Many of you travel in your own cars with our clients.  When you do this, please make sure your car is clean and tidy so our clients continue to feel well cared for whilst they travel with you.

BYOD (Bring Your Own Device)

The option to bring your own device (mobile phone) continues to roll out across CBS with many already having signed up.

One of our Support Workers who signed up for BYOD last week will be able to save $60 per month by doing so.  Prior to signing up, she was paying $30 per month for herself and two of her children (costing her a whopping $90 per month) but after having a conversation with Aaron (Head of People and Culture), she now intends to swap herself and her children over to a plan that costs only $10 per month per person, saving her a total of $60 per month.

Call Aaron at the Moonah office on 6208 6644 to find out how you could potentially do the same.

Wedding Bells

At this time of year, its usually the bells of Christmas that are ringing, but at CBS we are also ringing wedding bells.

Josh and Di, two of our clients at the Launceston Hub got engaged last week.  Nadia helped Josh to pick out the ring and he proposed to Di at the Hub.  It was all very romantic and the happy couple have been smiling and sharing their news ever since.

Congratulations to Josh and Di!  We wish them every happiness as they embark on their engagement journey, and then married life together.

A huge congratulations also goes out to Nadia, our Launceston Hub team leader, who married the love of her life over the weekend.

Love is in the air!

Christmas Opening Hours

CBS offices will be operating with a skeleton crew of office staff over the Christmas period. Offices will be closed to the general public from 1pm Tuesday 24th December, re-opening at 8.30am Monday 6th January.

CBS Hubs will also be closed from Monday 23rd December and reopening on Monday 6th January.

All the necessary services, such as personal care, will be provided to clients as per usual during this time.  If you are speaking to any clients who are unsure of their services, please advise them to call the office and speak to a coordinator on 03 6208 6600.

You make a huge difference!

An exceptional job!

A lovely hand written letter was sent to us that said:

“Dear Sandra,

Yesterday I had my annual Spring Clean – Cory and Tim came and I am writing to commend their excellent service.

It was a delight to have them in my home – they are so professional and did an exceptional job of my difficult windows and oven.

Please pass on my sincere thanks. It’s wonderful to have such caring people to assist us “oldies”.

Thank you sincerely.”

AlayaCare Training

A reminder to all staff that AlayaCare training has been cancelled across December and January. Here is the video from Murray.

And that’s a wrap.

If you have any suggestions for future editions, or if you have any feedback regarding your new look ‘In The Loop’, please email your friendly Marketing Team of Two either at or

We would love to hear from you!

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